Quality Leaders and Quality Management
The concept of quality has been for many years, although its meaning has changed, has evolved and adapted in time. It has always been specific human nature to turn into leaders to those who contributed to the evolution of the thought and the progress of mankind. Regardless of their creation, people have always proved, as important as this. It was the case of quality and those who believed in it. The sooner the flaws are discovered, the cheaper it is their correction. The total quality costs are consistent with the sum of these costs. They are the difference between the real cost of a product or service and the potential cost (reduced) obtained whether the product or service would have been achieved or preserved in accordance with the client requirements. The quality generates numerous costs, which may be grouped in two categories, category comprising the costs necessary to obtain higher quality, nominated quality (costs of prevention) or quality control (costs costs), and the second category comprising costs generated by reduced quality, namely the cost of the quality of the internal flaws (internal defects) or the failure (the costs of external defects). Without doubt, quality experts had the significant roles to expend and transform the concept of quality from a mere technical system to a broader body of knowledge known as total quality with management implications in production.
Deming WE. Out of the crisis: Quality, productivity, and competitive position. Cambridge: Cambridge University Press; 1986. 373 p.
Aole RM. Quality gurus: Philosophy and teachings. International Journal of Research in Aeronautical and Mechanical Engineering. 2013;(8):46-52. Available from: https://www.academia.edu/5487034/Quality_Gurus_Philosophy_and_Teachings
Bahri S, Hamzah D, Yusuf RM. Implementation of total quality management and it’s effect on organizational performance of manufacturing industries through organizational culture in South Sulawesi, Indonesia. IOSR Journal of Business and Management. 2012;5(1):10–24. Available from: https://www.researchgate.net/publication/271249683_Implementation_of_Total_Quality_Management_and_Its_Effect_on_Organizational_Performance_of_Manufacturing_Industries_Through_Organizational_Culture_in_South_Sulawesi_Indonesia DOI: 10.9790/487x-0511024
Asociaţia de Standardizare din România. SR EN ISO 9004:2010 Conducerea unei organizaţii către un succes durabil. O abordare bazată pe managementul calităţii. Available from: https://standardizare.wordpress.com/2010/01/19/sr-en-iso-90042010-conducerea-unei-organizatii-catre-un-succes-durabil-o-abordare-bazata-pe-managementul-calitatii/
Neyestani B, Juanzon JBP. Developing an appropriate performance measurement framework for total quality management (TQM) in construction and other industries. IRA-International Journal of Technology and Engineering. 2016;5(2):32–44. DOI: 10.21013/jte.v5.n2.p2
Aized T. Total quality management and six sigma. Rijeka: InTech Prepress; 2012.
Forbes LH, Ahmed SM. Modern construction: Lean project delivery and integrated practices. Boca Raton: Taylor and Francis Group; 2011. 524 p.
Casadeus P, Karapetrovic K.. The erosion of ISO 9000 benefits: A temporal study. International Journal of Quality and Reliability Management. 2005;22(2):120-36. DOI: 10.1108/02656710510577198
Asociaţia de Standardizare din România. SR EN ISO 9001:2015 Sisteme de management al calităţii. Cerinţe. Available from: https://standardizare.wordpress.com/2015/11/24/sr-en-iso-90012015/
Oficiul de Informare Documentară pentru Industrie, Cercetare, Management. Enciclopedia calității. București: Editura Oficiului de Informare Documentară pentru Industrie, Cercetare, Management; 2005. 476 p.
Raboca H. Managementul calităţii. Curs. Cluj –Napoca; 2012. Available from: https://moodle.fspac.ubbcluj.ro/pluginfile.php/10155/course/overviewfiles/Curs%20Managementul%20calitatii%20%28ID%29.pdf?forcedownload=1
Paraschivescu AO. Managementul calității. 2nd ed. Iaşi: Tehnopress; 2006. 102 p.
Deepa P. Evolution of quality: A study of quality from primitive period to latest development in India. Journal of Management Awareness. 2014;17(2):21–32. DOI: 10.5958/0974-0945.2014.00002.8
Asociaţia de Standardizare din România. SR EN ISO 9000:2015 Sisteme de management al calităţii. Principii fundamentale şi vocabular. Available from: https://standardizare.wordpress.com/2015/11/24/sr-en-iso-90002015/
Allen DR. Customer satisfaction research management. Milwaukee: ASQ Press; 2004. 264 p.
Alamri AM, Alharthi AM, Alharthi DK, Alhabashi WS, Hasan, SA. Organization performance improvement using TQM. International Journal of Computer Applications. 2014;108(9):29–33. DOI: 10.5120/18942-0361
Fornell, C. The satisfied customer, winners and losers in the battle for buyer preference. New York: Palgrave MacMillan; 2007. 258 p.
Olaru M. Managementul calităţii. Suport de curs. Bucureşti: Economică; 2010. 36 p.
Dale BG, Wiele AV, Iwaarden JV. Managing quality. 5th ed. Oxford: Blackwell Publishing Ltd; 2007. 640 p.
Copyright (c) 2019 LUMEN Proceedings
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Selection and peer-review under responsibility of the Organizing Committee of the conference.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited