Human Resources Management In Education
Education and public service that involves direct contact between the one who offers the end user service are provided by people to people, they can not be separated in time and space.
Services quality evaluation is made more difficult that evaluating the quality. Performers indicators used are those that express customer satisfaction measures, “intangible or mild” are often as important for succes as heavy and objective indicators. Among the indicators that remain lighter appearing in the customers mind: care, courtesy, tact, concern, respect and human quality in general. Training and further training of human resources in education are necessary and important to provide services to established standards, education services are services provided to people by people
. Bernard CY. Le management par la qualité totale: l'excellence en efficacité et en efficience, Afnor, Paris; 1999.
. Croitoru G, Vagu P, Stegaroiu I, Duica A. Management Treatise - Volume I Management Schools, Bibliotheca, Bucharest, 2014.
. Huselid MA, Becker BE, Beatty RW, Tableaux de bord sociaux, Pearson, Paris; 2005.
. Lefter V, et all. Human Resource Management, Economica Publishing House, Bucharest; 1999.
. Popa V. Management and Performance Measurement of the Organization, Targoviste: Valahia University Press; 2005.
. Vagu P, Stegaroiu I. Leadership - from theory to practice, Targoviste: Bibliotheca Publishing House; 2006.
Copyright (c) 2018 LUMEN Proceedings
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Selection and peer-review under responsibility of the Organizing Committee of the conference.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.