Efficient Workforce Management within the Concept of "Smart City". Using Artificial Intelligence as Part of the Future Counterterrorism Strategy

Abstract

Today, the world is going through an unprecedented wave of urbanization, an evolution that tends to focus on both the biggest social problems and the biggest opportunities in the area of big cities. Once the concept of "smart city" appeared brought its new challenges for our society. In addition to the many benefits, such as increased quality of life, a smart city is challenging the current government. The security of the citizens in the smart cities is gaining new perspective, but also brings a number of threats, mostly considering the strategies regarding counter-terrorism. The human component, specifically the workforce adapted to the smart city, faces new challenges: the emergence of artificial intelligence, increased demand for digital skills, a must have also in labour market, together with the technologization of all areas of activity, which produces changes in all aspects of daily life. Under these conditions, the human factor is affected by all these changes. One side of the story regards the training and, also, the education of individuals, which must increase digitalisation skills; the other side involves the government who must adapt its strategies and policies to enable these changes in a safe manner for citizens and public workers, who perpetuate these changes through local administrations. Therefore, human resources are an important component in the project that aims developing smart cities that includes also developing adapted protection for citizens, specific to these cities. The use of artificial intelligence in smart cities seems to be the solution to the problems raised by smart cities in relation to the human factor and its vulnerability. But at what cost?