Quality Costs and their Financial Implications on the Performance of Organisation

  • Rodica AILOAIEI Stefan cel Mare University of Suceava, Romania
  • Elena HLACIUC Stefan cel Mare University of Suceava, Romania
  • Petronela VULTUR Stefan cel Mare University of Suceava, Romania
Keywords: Quality; accounting; quality costs; performance.


Lately, quality has become a fundamental variable in the performance of organisations. But efforts to increase revenue often lead to partially abandoning product quality. The effect is often disastrous for the organisations – from additional costs incurred in an attempt to remedy defects to losing their market share. Good quality management results in avoiding unwanted costs. Quality control is focused on the method used to achieve each component of the final product, while having a compliance standard as guideline. Therefore, it is obvious that by acting on the causes that lead to a decrease in quality, considerable savings can be made, both financially and in terms of market share. To ensure the effectiveness of this approach, we need to identify the quality-related costs, as detailed below.


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How to Cite
AILOAIEI, R., HLACIUC, E., & VULTUR, P. (2018). Quality Costs and their Financial Implications on the Performance of Organisation. LUMEN Proceedings, 6(1), 291-303. https://doi.org/10.18662/lumproc.81