Quality Management in the Hotel Industry in the Macro-Regions of Romania
The contemporary dimensions of quality management in Romania represent the fundamental means of evolution of all the agents involved in the dynamism of the market environment. Relevant in the debate of quality management in the hotel industry in Romania is the quality as a numerical and quantifiable direction in the evolution report. Quality management plays a major role in the economic science and management theory, to which is added the special attention from the tourism practices in the last years as a consequence of the direct association between quality and the satisfaction of human needs. The theory and practice of quality management in the hotel industry are accelerated and amplified with the development of society, but they are directly related to the genetic inheritance of the space, cultures, traditions, relief of Romania. The establishment of a quality service is one of the major challenges that management faces, as it is an essential condition for success in the hospitality markets in the emerging countries.
Cristea AA. Reconsiderarea sistemului de calitate a serviciilor din industria hotelieră românescă – premisă a creşterii competitivităţii ofertei de turism, Revista Amfiteatru Economic, Vol. XI, nr. 26, Iunie; 2009. Available from: https://www.amfiteatrueconomic.ro/temp/Articol_886.pdf [Accesed at 24 April 2020]
Gogonea RM, Baltălungă AA, Nedelcu A, Dumitrescu D. Tourism Pressure at the Regional Level in the Context of Sustainable Development in Romania, Sustainabilty Journal, 9/698; 2017. [accessed at 22 April 2020]
Jennings G, Nickerson N. Quality tourism experiences. United Kingdom, Oxford: Linacre House, Jordan Hill; 2005
Maha A, Donici AN, Teofil PA. Electronic Tourism (E-tourism) - a theoretical approach, Munich Personal RePEc Archive MPRA Paper no. 41745 posted 14 Oct 2012 Available from: https://mpra.ub.uni-muenchen.de/41745/ [Accessed at 12 April 2020]
Ministerul Dezvoltării Regionale şi Administraţiei Publice. Strategia Naţională pentru Dezvoltare Regională 2014-2020; 2013, pp. 119-138, Available from: http://www.inforegio.ro/images/Documente_de_programare/Strategia_Nationala_Dezvoltare_Regionala_-_iulie_2013.pdf, [Accessed at 10 April 2020]
National Institute of Statistics, Romania, 2016-2019. Available from: http://statistici.insse.ro:8077/tempo-online/#/pages/tables/insse-table [Accessed at 10 April 2020]
Olaru M. Managementul calităţii. Bucureşti: Editura Economică; 1999
Rondelli V, Cojocaru S. Managementul calităţii serviciilor din turism şi industria ospitalităţii. Bucureşti: Editura THR-CG; 2004
Stănescu D, Mihail Ş, Stan R.. Calitatea în serviciile turistice. Bucureşti: Editura Universitară; 2009.
Ţuclea C, Raicu RE. Management strategic în turism–servicii. Bucureşti: Editura Uranus; 2007.
Copyright (c) 2020 LUMEN Proceedings
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Selection and peer-review under responsibility of the Organizing Committee of the conference.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited