‘Scaling Up’ the Social Impact of Innovation in Services – Significant Findings and Best Practice Examples from Specialty Research
„Social innovation” have gained the focus of interest of many researchers and professionals preoccupied to find solutions to heavy societal problems manifesting themselves as challenges or obstacles for public organizations in the field of services of general interest.
The present article explores the specialty research on the impact of social innovation concentrating on the most recent trends and concepts that better describe the ways that can lead to the „diffusion” of social innovation, particularly in the domain of services that are designed with the goal to ensure a higher quality life for all citizens. The main objective of our paper is to contribute to the conceptual field of innovation, by presenting a clear definition and by highlighting the newest trends in research. We also tried to identify what are the possible strategies to be applied by stakeholders in order to ensure the process of scaling up, bringing examples that prove the relevance of this concept in the field of public services.
In light of recent developments in the field of social innovation, we consider that both research and practice related to „scaling up” need further evolution and more efforts in order to become solid points of reference for all interested parties. At the same time, the development of rigorous systems of evaluation of the effects and impact of innovation is strongly needed.
The methods used are mainly qualitative, based on the evaluation of the specialty literature on innovation in services, and comparative, applied to highlight similarities and differences between various cases of innovation in the social sector that may be transferred in the public sector.
Albury, D., Beresford, T., Dew, S., Horton, T., Illingworth, J. and Langford, K. (2018). ‘Against the odds: Successfully scaling innovation in the NHS’. London: Innovation Unit. https://www.health.org.uk/publications/against-the-odds-successfully-scaling-innovation-in-the-nhs.
Ben Charif, A., B., Plourde, K., V., Guay-Belanger, S., Zomahoun, H. T. V., Gogovor, A., Straus, S., et. al. (2021). Strategies for involving patients and the public in scaling-up initiatives in health and social services: protocol for a scoping review and Delphi survey. Systematic Reviews. 2021, 10: 55. https://doi.org/10.1186/s13643-021-01597-6.
Bloom, P., N., Smith, B., R. (2010). Identifying the Drivers of Social Entrepreneurial Impact: Theoretical Development and an Exploratory Empirical Test of Scalers. Journal of Social Entrepreneurship, Taylor & Francis Journals, vol. 1 (1), 126-145, March. https://ideas.repec.org/a/taf/jsocen/v1y2010i1p126-145.html
Bureau of European Policy (BEPA). (2014). Social innovation: a decade of changes. Luxembourg: Publications Office of the European Union. ISBN 978-92-79-39417-1. DOI. 10.2796/27161 https://op.europa.eu/s/pkdV.
Bureau of European Policy (BEPA). (2011). Empowering people, driving change: Social Innovation in the European Union. Luxembourg: Publications Office of the European Union. ISBN 978-92-79-19275-3. DOI 10.2796/13155. https://op.europa.eu/s/pkfF.
Capgemini Research Institute. (2020). “What’s the Big Idea? Why most innovations fail to scale and what to do about it?”. https://www.capgemini.com/research/scaling-innovation/.
Davies, A., Simon, J. (2013). How to grow social innovation: a review and critique of scaling and diffusion for understanding the growth of social innovation. Paper prepared for the 5th International Social Innovation Research Conference, September 2013, Oxford, The Young Foundation.
European Commission. (2013). Guide to Social Innovation. ISBN 978-92-79-28643-8. DOI 10.2776/72046. https://op.europa.eu/s/pkfI
Han, J. & Shah, S. (2020). The Ecosystem of Scaling Social Impact: A New Theoretical Framework and Two Case Studies. Journal of Social Entrepreneurship, 11:2, 215-239, DOI: 10.1080/19420676.2019.1624273.
McPhedran Waitzer, J. & Paul, R. (2011). Scaling Social Impact: When Everybody Contributes, Everybody Wins. Innovations: Technology, Governance, Globalization, Volume 6, Issue 2, 143-155.
Milat, A., Lee, K., Conte, K., Grunseit, A., Wolfenden, L., van Nassau, F., et al. (2020). Intervention Scalability Assessment Tool: A decision support tool for health policy makers and implementers. Health Research Policy and Systems, (2020) 18:1. https://doi.org/10.1186/s12961-019-0494-2.
Milat, A.J., King, L., Bauman, A., Redman, S. (2013). The concept of scalability: increasing the scale and potential adoption of health promotion interventions into policy and practice. Health Promotion International, Volume 28, Issue 3, September 2013, Pages 285-298. https://doi.org/10.1093/heapro/dar097.
Moore, M.-L., Riddell, D., J. (2015). Scaling out, Scaling up, Scaling deep: Advancing systemic social innovation and the learning processes to support it. Journal of Corporate Citizenship, June 2015(58). DOI:10.9774/GLEAF.4700.2015.ju.00009.
Rogers, E.M. (2003). Diffusions of Innovations. 5th edition. New York: Free Press
OECD/Eurostat (2018). Oslo Manual 2018. Guidelines for Collecting, Reporting and Using Data on Innovation, 4th Edition, The Measurement of Scientific, Technological and Innovation Activities, OECD Publishing, Paris/Eurostat, Luxembourg. https://doi.org/10.1787/9789264304604-en, p. 60.
Warburton, W. (2018). Foreword. In Albury, D., Beresford, T., Dew, S., Horton, T., Illingworth, J. and Langford, K. (2018). ‘Against the odds: Successfully scaling innovation in the NHS’. London: Innovation Unit.
World Health Organization (WHO). (2016). Scaling up projects and initiatives for better health: from concepts to practice. https://www.euro.who.int/__data/assets/pdf_file/0004/318982/Scaling-up-reports-projects-concepts-practice.pdf.
World Health Organization (WHO). (2010). Nine steps for developing a scaling-up strategy. ISBN 978 92 4 150031 9. https://www.who.int/reproductivehealth/publications/strategic_approach/9789241500319/en/0031 9.
Copyright (c) 2021 LUMEN Proceedings
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Selection and peer-review under responsibility of the Organizing Committee of the conference.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.