The Development of the Administrative Capacity versus Citizens` Opinion in Romania
The public sector has a fundamental role in ensuring long-term prosperity thus a deficient mechanism of public administration can have a negative impact on unique market, innovation and investment functioning.
In European states, actions were initiated and implemented meant to stimulate the performance of the administrations. The way of public sector capacity development differs for each state of European Union; some of them are able to reconsider the basics of the administrative system, while others are considering mechanisms for achieving and quantifying performance in the public system.
The Romanian public administration is developing its entire capacity with support of local and central institution, by developing and implementing projects able to reduce bureaucracy and being a real support for citizens.
In this context, quantifying the projects` results in comparison with citizens` opinion represents a useful analyse which can offer a better framework of public administration system development. The most recent and relevant indicators which can be taken in consideration in order to evaluate the administrative capacity are the digitalization systems created in the last period and citizens ‘opinion about the progress in administration by their last interaction with public institutions.
Thus, the main goal of this article was to evaluate the efficiency of EU funds spending on projects with digitalization component versus citizens` opinion about the improvement of administrative services.
Aristovnik, A., & Obadić, A. (2015). The impact and efficiency of public administration excellence on fostering SMEs in EU countrie. Amfiteatru Economic Journal, 17(39), 761-774. https://www.econstor.eu/handle/10419/168946
Boboc, D., Ariciu A., & Ion R. (2015). Sustainable Consumption: Analysis of Consumers’ Perceptions about Using Private Brands in Food Retail. Sustainability, 7(7), 9293-9309. https://doi.org/10.3390/su7079293
Brown, R. (2020). The Citizen and Trust in the (Trustworthy) State. Public Policy and Administration, 35(4), 384-402. https://doi.org/10.1177/0952076718811420
Christensen, T., & Laegreid, P. (2005). The Relative Importance of Service Satisfaction, Political Factors, and Demography. Public Performance & Management Review, 28(4), 487-511. https://norceresearch.brage.unit.no/norceresearch-xmlui/bitstream/handle/1956/1420/N18-02%5B1%5D.pdf?sequence=1&isAllowed=y
Djankov, S., La Porta, R., Lopes-de-Silanes, F., & Shleifer, A. (2002). The regulation of entry. Quarterly Journal of Economics, 117(1), 245-265. https://scholar.harvard.edu/files/shleifer/files/reg_entry.pdf
Dobrotă, C., & Vasilca, C. (2015). Effective Management Tools in Implementing Operational Programme Administrative Capacity Development. Economia. Seria Management, 18(2), 353-370.
European Commision. (2017). Quality public administration. European Commision. https://ec.europa.eu/info/sites/default/files/file_import/european-semester_thematic-factsheet_quality-public-administration_en_0.pdf
European Commission. (2020). Digital Public Administration factsheet 2020. European Commission. https://joinup.ec.europa.eu/collection/nifo-national-interoperability-framework-observatory/digital-public-administration-factsheets-2020
Eurostat. (n.d.). Database. Eurostat. https://ec.europa.eu/eurostat/data/database
Hammershid, G., Van de Walle, S., Andrews, R., & Bezes, P. (2016). Reforms in Europe The view from the top. Edward Elgar Publishing.
Olofsdotter Stensöta, H., & Bendz, A. (2020). Public Response to Welfare Policy Retrenchment: The Importance of Trust in Implementing Agencies. The Case of Early Retirement in Sweden 1999-2010. Social Policy Administration, 54(1), 102-118. https://doi.org/10.1111/spol.12525
Porumbescu, G., Park, J., & Oomsels, P. (2013). Building Trust: Communication and Subordinate Trust in Public Organizations. Transylvanian Review of Administrative Sciences, 38E, 158-179. https://rtsa.ro/tras/index.php/tras/article/view/118/114
Radu, B. (2020). Încrederea cetăţenilor în instituţiile publice. O perspectivă teoretică [Citizens' trust in public institutions. A theoretical perspective]. Revista Transilvană de Știinţe Administrative [Transylvanian Review of Administrative Sciences], 2(47), 72-84. https://rtsa.ro/rtsa/index.php/rtsa/article/view/596/593
Romanian Government. (n.d.). Strategia Guvernului privind accelerarea reformei în administraţia publică [Government Strategy for Accelerating Public Administration Reform]. Romanian Government. https://gov.ro/fisiere/programe_fisiere/reforma-admin-public.pdf
SMART Development Centre. (2019). Operational Program Administrative Capacity Development. SMART Development Centre. https://www.smart.org.ro/operational-program-administrative-capacity-opac/?lang=en
United Nations. (2021, July 20). Trust in public institutions: Trends and implications for economic security. United Nations. https://www.un.org/development/desa/dspd/2021/07/trust-public-institutions/
Van de Walle, S., & Bouckaert, G. (2003). Public service performance and trust in government: The problem of causality. International Journal of Public Administration, 26(8-9), 891-913.
White, J. D., & Fu, K. W. (2012). Who Do You Trust? Comparing People-centered Communications in Disaster in the United States and China. Journal of Comparative Policy Analysis, 14(2), 126-142. https://doi.org/10.1080/13876988.2012.664688
Yang, K., & Holzer, M. (2006). The Performance-Trust Link: Implications for Performance Measurement. Public Administration Review, 66(1), 114-126. https://doi.org/10.1111/j.1540-6210.2006.00560.x
Copyright (c) 2023 LUMEN Proceedings
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Selection and peer-review under responsibility of the Organizing Committee of the conference.
This is an Open Access article distributed under the terms of the Creative Commons Attribution-Noncommercial 4.0 Unported License, permitting all non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.